Rae Hostetler

Social Media Tips for Companies in Indianapolis

Rae Hostetler · Oct 24, 2013 ·

We get the question from Indinapolis-based clients all of the time–should I join social media? Clients who are a decade or two older than me, often say, I just don’t get it. Whether you want to or not–if your an Indianapolis business owner, it’s time to get it and consider getting on it. The next generation (those 20, 30 somethings) gets it, reads it and is heavily influenced by it. Over the last few years, we’ve implemented and now maintain social media programs for clients as part of their integrated communications programs.

Here are a few lessons learned along the way that should be considered:

1) It’s not that hard. Honestly, social media is not that hard. You sign up, friend, follow, like, people you know (many social media programs will actually access your address book and reach out to people for you). Then start reading what people are telling you. Think their pictures or insights are good–click like, retweet and so on.

2) No one else really knows what they’re doing either. This one is for those readers who say–I just don’t get it. There is no right and no wrong to social media. These systems are evolving daily. Have a new great idea to help drive business? Try it. Chances are people are going to think–“WOW, that’s innovative.”

3) Be sure you have time. Social media takes time, regardless of if you post every day or use a tool to prep auto posts. As you decide which systems to use, consider the people who use those tools and if you have time to manage all of the social media sites you select. It’s not just posting the information that takes time. It also takes time to read what other people say to your post and respond to them immediately.

4) Be patient. Social media followers take time to build. It’s like any communications initiative. You start it and over time people start to follow and comment on your programs. Don’t expect a silver bullet.

5) Have a plan. Then deviate from it if needed. This simply means–think about an outline of topics that you’d like to include in your posts each day of the week (maybe weekend, too). Consider that photos drive more likes and activity. Contests engage the people you are active on your pages.

6) Keep in light. Social media is fun! Having people “like” your post is the ultimate stroke in business. Who doesn’t like to be liked? Right? Even the most serious of businesses have lighter moments among employees and clients. Share them.

7) Have a policy. We recently wrote a policy for a client… in it we stressed that we want employee engagement. We reminded employees that if they would not be proud to see a photo on the cover of the newspaper–then don’t post it to social media. If they would not say something in front of the client–then don’t post it to social media. Best judgement is crucial to stress to employees in these policies.

8) Hiring it done doesn’t make it easier. If your thinking, we’ll just hire this out, remember your team still has to provide ideas, information and content to the process.

9) Pictures get more likes. It’s true! Go look on any social media site and see how many likes photos have.

10) It’s ok to be a social media voyeur. Before jumping in, read and watch what others are doing. It’s ok if you don’t want to share or over-share right out of the gate. Being a social media voyeur is a great way to get comfortable with the technology.

Are you DIY’ing public relations in your Indianapolis company? Why?

Rae Hostetler · Oct 17, 2013 ·

2014 is coming! Yep, it’s true we’re 60-plus a few days until the New Year. It’s that magical date when business starts new in Indianapolis–with new budgets, goals and ROI measurements. Are you prepared?

In our work with mid-market business leaders and non-profit leaders, many are thinking about what they need to continue business growth in 2014. The New Year is a time when they put plans and ideas on paper. They get excited thinking they can DIY their communications in the New Year. About 30 to 60 days in, the plan starts to fall apart. Business is brisk and communications initiatives fall to the bottom of the “to do” list by February.

It happens to all of us. Heck, it happens to me! I have prospects that confessed these truths and then turned client. It’s ok to throw up that white flag and call for marketing/communications reinforcements. It’s easy to say I can find time to do this, but often hard to admit that someone else can do it better, stronger and faster.

I recently compared this notion to home fixes with a new client. Yes, my husband and I know how to paint a wall, but we have a great painter who does it so much better than we can. This is a guy who doesn’t even need to tape his lines at the baseboards and trim. His hand is so steady the line is perfectly straight and beautiful. No way I could do it that well!

Convinced and ready to talk to a professional? I encourage you to ask yourself the following questions–think hard about them. Then call me. If we’re not a good fit, I’ve got a lot of great connections around town and would be happy to find the best fit for your business.

How do I want to grow my business in the New Year?
Who’s my target market? Name companies and people!
Where will I find these business leaders or consumers? Where do these people hang out? (PR practitioners can help with this question.)
How far out do I need to plan my prospecting on the calendar to generate business leads and phone calls?
What’s my story? Can everyone in my company share the same story, well?
What tools am I going to use to attract these people so they know who I am, what I stand for and to call me!?

The best first conversations I have with new clients happen when the business leader can solidly answer these questions. They know their business initiatives and see their future clearly. Why is this important to me and fellow public relations professionals? With a firm business directive, we recommend public relations strategies to communicate your image and work alongside your staff to drive business where you want it to be–together.

Indianapolis public relations: Working with the media a harsh new reality

Rae Hostetler · Sep 11, 2013 ·

I have been working professionally in Indianapolis public relations since the early 1990s. A lot has changed in my work with the media. I hear clients say, boy my paper is thin. The next breath is the question: Why am I not included in this article?

The following is a reality check for all of us, including me. I am fortunate that I’ve created some great relationships with reporters over the years. They are really great people who work hard with less every day. During recent discussions with several reporters, here’s what they’ve had to say:

200 email pitches a day: Yes, that’s right—200! Think about your inbox for a second. You work hard to get back to everyone and keep it cleaned out. (Honestly it’s a personal goal of mine to keep a clean inbox in 2013.) So when you wonder why you don’t hear back from a reporter, chances are you are probably down, down, down deep in their inbox.

Beats that include everything but the kitchen sink: Reporters are asked to cover large geographic territories these days. Think of the Indianapolis Business Journal’s North of 96^th. Andrea Davis works the following communities: Zionsville, Carmel, Westfield, Fishers, Noblesville. She depends on people to keep her updated on what’s making news. That doesn’t always mean you’ll be in the news today. It means you’re on her radar. Be patient. She’s a thinker. She’ll figure out how to use you as a source or resource.

Multiple platforms are a must: I remember the old days in Indianapolis media relations. There was a morning and an afternoon newspaper and lots of print media along with radio/tv. Reporters took a lot of time and did due diligence on every story. Those days are gone. It’s about Twitter, Facebook and getting information onto the website now. I see typos and misspellings due to the rush. The newspaper is not the place to get the news of the day anymore. Sad but true.

Time is at a minimum: This means if you promise a reporter a byline, interview or piece of information—get it right the first time. These professionals are doing so much with so little in their daily work, they have no patience for sources that cannot get it right the first time. Sounds harsh, but it’s true. You will be black balled from their list of contacts for future interviews and discussions.

Ask yourself: why would this person care about me? Another harsh truth—unless you are part of a trend, offer something sexy or fit the story they have to turn in within an hour, they don’t. Sometimes it’s better to send a quick introduction and offer yourself as a source or resource when the time is right. Give your cell number. The day you get the call—call back within minutes. Again—time is at a minimum. You can’t wait til tomorrow to return a media call when the reporter’s deadline is right now.

Here’s the reality. If you really, really want to work with reporters, find a good public relations firm or practitioner who can walk you through the ins and the outs. We’re the professionals who know these reporters personally and professionally. We know what reporters want, when they want it and how to deliver the information. You’ll be respected and become a resource long into the future.

Stop being a PR DIYer

Rae Hostetler · Aug 23, 2013 ·

As women, we think we can do it all—right? Wrong?

I run an Indianapolis PR agency that’s a member of several local professional organizations, including the local Network of Women in Business. During meetings with committees and like-minded professionals in NAWBO this week, I noticed a theme: women discussing how they can’t do it all from their pr to their accounting. How can you really know all of that?

For us PR/marketing types, these business owners are like those HGTV – DIYer shows. We often see projects gone wrong and bad. We come in with our crews to shore up foundations, fix walls and pipes and update broken systems.

Stop being a DIYer in business.

There are professionals throughout Indianapolis who do it better, smarter and faster. Yes, it costs money. But it’s an investment in your company. Example, one of my professional colleagues this week admitted she was trying to manage her books every Saturday, until she hired and accountant. She said now she’s got her weekends back and her books are clean. She has time to relax and peace of mind.

So how does this apply to public relations? Simple, over and over I hear business owners say they can do it themselves: they can call the paper, they can manage their website, they can do a flyer and on and on.

Maybe they can. Ask yourself—is this the best use of time and is it effective?

Public relations and communications professionals throughout Indianapolis have something that a general business owner typically doesn’t have:

A Network: If you’re talking with the right PR pro, this person will know a lot of people. Through various professional organizations, we’re typically well networked. That means when we recommend a new initiative, we usually know who’s going to provide the most professional and best services/partnerships and more. We just saved you time finding the right sources.

Expertise: I can only speak for myself on this topic. I have been working in the field of public relations and communications for more than 20 years. I remember green screen computers, the advent of the internet and onslaught of social media. This context allows me to provide sound counsel and long-term thinking in strategy and focused execution. Instead of trying to figure it out on your own, chances are I’ve either done it or know someone who has (see network in number one).

Accountability: I have a new client who’s spending a lot of money on advertising. She has no idea if this advertising is deriving any ROI for her organization. PR professionals know how to measure impact. It’s not always about the dollars and cents. This client and our team talked this week about how to be accountable with these dollars and we know what we’re looking for as we recommend 2014 expenses related to these ads.

Honest Assessment: Honesty hurts. Sometimes a client needs to hear it—softly though. A couple of years ago I took on a new client that’s today become a wonderful client. The company owners were trying to manage the build out of their own website through a firm in Indian. The owners threw up their hands and handed me the keys. They didn’t believe people would actually search the internet for a company like theirs, so they made a minimal investment. I softly told them they were wrong and that we needed a real website with brand. Over two years later, they watch their Google Analytics, derive business from people who read their website/watch their videos and then contact them directly.

Bottom line here (call it honesty), if you really want to grow your business, engage a professional who can support and help your company instead of being a DIYer.

Return on the investment in messaging–A true testimonial

Rae Hostetler · Aug 9, 2013 ·

Late last night I received an email from an Indianapolis public relations client. I happen to download email into my iPhone (I know a no-no) and was thrilled to read these words from one of the sales reps at a client company:

Thought u (sic) guys and Rae would like to know how (this prospect) found us, and his opinion of our web site.

We are a small company located in Indiana and are looking for a reliable and trusted (company like yours) to (partner with). I came across your company name on the a website and after visiting your website was quite intrigued by the message there.

The key word here is “message.” The client message did not just happen. We worked a process that derived the company story to ensure its authentic and compelling. Compelling enough for a prospect to reach out to a sales rep on a Thursday evening to set a meeting time generating ROI. Here’s how we did it.

The client called me a few years ago (then prospect) saying we’ve met a few times and now we need you. There are three owners at the company, an independently owned and operated mid-sized, growing company in Indianapolis. The owners thought they knew their company “story,” but didn’t know how to translate it to their marketing. We met as a group and talked through their company story “hypothesis.” I recommended this process to determine if they were right:

1) Immersion: Tell me all about your company, your staff, your long term goals and how you got to where you are today. Tell me what you think your story is.

2) Interviews: Let’s talk to people who work for you, with you and around you asking a similar series of questions to discover their experiences and interactions with your business. Will they say the same thing?

3) Download: After all interviews are completed, we drafted a topline report that revealed what people think. In this case, clients loved the company for its customer service, community relations and expertise of the staff.

4) Story telling: Draft the company message around the feedback people provided.

5) Marketing plan: Now that the company knew what to say, we created a marketing plan. It’s ongoing to this day.

It’s because of this process and plan that the prospect found the client company online. You see, that prospect didn’t just “happen” upon the website link. He’d been receiving personal email marketing with our messaging from the sales rep (our marketing), clicked to the link we provided in the email and returned to the website. It’s due to the website development with strategic messaging that this guy was intrigued. And its the ROI we love to hear about to know our clients are getting what they need from communications planning coupled with ongoing public relations work!